Return & Refund Policy

OUR POLICIES

Return & Refund Policy

SoilKit is an online service. You need a computer with Internet access to use our service and to view your data. Throughout our website, we provide detailed information regarding the SoilKit process and what you can expect or may experience from our service. Please review this information prior to purchasing. Your placement of an order from AgriTech Corp constitutes your acceptance of our Terms of Service and your agreement that the policies below apply to your order.

STANDARD RETURN POLICY

If you request a refund, we will refund the balance of the total purchase price after subtracting your shipping and handling charges.
To receive a refund for an unused kit, you must notify us within thirty (30) days of placing your order in SoilKit’s online store and confirm that you have not yet shipped your soil sample to our laboratory.

SOILKIT ONLINE STORE

Following notification to AgriTech Corp. of your request for refund for an online order of a SoilKit service, you must also return trowel, if included, and the SoilKit, which has a pre-paid shipping label, to the warehouse within thirty (30) days of the date of which you request a refund.
Once we have confirmed Kit Identification by our warehouse with a collection kit within the thirty (30) day window, we will refund the balance of the total purchase price after subtracting your shipping and handling charges.
We will not issue a refund if our laboratory had begun processing your SoilKit sample prior to your request for refund; or we do not receive your soil collection kit within thirty (30) days of your request for refund.

AUTHORIZED RETAILERS

In the case of kits purchased through an authorized retailer, only the lab fee is paid directly to AgriTech Corp.
The cost of the kit can only be refunded by the retailer from which you purchased the kit, and is subject to the retailer’s refund policy. Please consult the retailer’s refund policy to determine if your kit is eligible to receive a refund.
Kits purchased at a conference or event are non-refundable, unless otherwise stated at the point of sale.

Refund Processing

Any refunds provided under this policy will be issued to the same credit card(s) used for the purchase and will be processed within 21 business days of confirmation by our Customer Care team that the conditions of the refund have been met.
At the time your refund is requested and we confirm that your sample has not already begun to be processed by our laboratory, we will invalidate your soil collection kit and any sample sent to our laboratory using that kit will not be processed.
International orders paid for in US dollars are refunded at the exchange rate for USD effective at the time of the refund request. If a refund is issued after a change to the currency rate, customers may receive a refund amount greater or lesser than what they paid in their local currency. AgriTech Corp. is not responsible for currency rate changes that occur after the order is placed.
If you want to request a refund on your entire order or part of a multiple kit order please send an email to refund@soilkit.com